FAQ – Cami NYC

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FAQ

 

Do you have a Cami NYC retail store? 

No, Cami NYC does not have its own flagship retail store; however, you can browse our stockist page to find a retailer near you. 



How do the camis fit?

At Cami NYC, each style fits slightly different to ensure that most women can wear them. Please see our Fit Guide for each product. If you have specific questions about the fit of a Cami, please email our style team at info@caminyc.com.

 

What is cross bust measurement?

Cross bust is the measurement around the fullest part of your chest/bust. It is different than your bra size. 

 

How do you place an order?

After you have added an item to your shopping cart, you will be able to review it.  Here, you can see which items you have chosen, update quantities, remove items or return to the product detail page.  After you have reviewed your shopping cart, you may either continue to shop or proceed to check out and place your order.



What is your shipping policy?

Cami NYC if proud to offer free shipping for all orders $100 and up before taxes throughout the U.S. If your order is below $100 before taxes shipping rates apply. Free shipping is offered for international orders of $250 and up before taxes. To learn more, click here.  



What is your return policy?

Cami NYC accepts all merchandise for a refund or exchange within 14 days from date of delivery. All merchandise must be unused and unworn with original tags, packaging, and accompanied by the sale confirmation. Any order that exceeds 35 days past the delivery date will not be approved for a return or exchange. We have the right to refuse the return of any order. All sale items (found here) are final sale. For more information, click here.

Does Cami NYC ship internationally?

Cami NYC offers free international shipping for orders $250+ before taxes. Free shipments will arrive within 6-10 business days.
If you would like expedited shipping to receive your order within 3-5 business days, there is a $43 shipping charge.
For Canadian customers, you will be charged $20 for shipping on orders under $250 and your order will arrive within 5-10 business days.
For all other countries you will be charged $22 and your order will arrive in 10-14 business days for orders under $250.  

Please note that any duty charges shall be paid upon delivery of goods, as these charges are not included in the original total of your order. For more information, click here.



When will my package arrive?

All packages leave our warehouse within 1-2 business days. Depending on your selected shipping service and your location your package should arrive between 3-12 business days. You will also receive a tracking number in your shipment confirmation email and can track the journey of your new cami!



Can I return sale merchandise?

All sales and promotions are final sale. Anytime a promocode is used on the site to make a purchase, except for the 10% off newsletter signup discount, the order is treated as a final sale purchase.
We understand that fit may be an issue and are happy to offer exchanges or store credit. For more information, click here.



What is the difference between your regular silk and charmeuse silk?

All our silks are sourced globally and are of the highest quality. Both are smooth and soft with a delicate feel. Our silk charmeuse, sometimes referred to as ‘liquid silk’ has a shinier finish than our regular silk, which has a more matte finish.



When will a certain style be back in stock?

Follow our newsletter to keep up to date on when certain styles are back in stock. Some styles may also be available on pre-order. In that case, when you add the style to your cart, the product page will inform you of the ship date.

 

How does your loyalty program work?

When you make a purchase on caminyc.com and create an account, you will automatically start to collect points.

Earning points is easy:
For every $1 you spend, you will earn 1 point. 
Refer a friend and get 150 points when they shop, plus they'll get $15 off their purchase.
Get 20 points for on your birthday.
Get 10 points for following us on Instagram
Get 10 points for liking us on Facebook
You will get 10% off your next order just by signing up here.

You will not receive points for money spent on shipping, taxes or any discounted orders. Additionally, if you return your purchase your point balance will be adjusted to reflect the return. 

There are multiple 

Cami Crew Loyalty Points Redemption:

150 points = $15 off
650 points = $35 off
1000 points = $75 off


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