RETURNS & EXCHANGES – Cami NYC

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RETURNS & EXCHANGES

How to Return or Exchange 

Cami NYC accepts all returns or exchanges within 30 days of purchase. Send an email to returns@caminyc.com explaining the issue and we will send you a return label via email. Once the return label has been received, you will print out the label, make a quick trip to your local UPS, ship the item and await your full refund or exchange. 

*Please note all sale items are final sale

Exchanges

Here at Cami NYC we understand that everyone is shaped differently. Therefore, there is no charge to exchange items for a different size, however all exchanges are based on stock availability. 

If an exchange is made, the shipping is free of charge. However, if you are based outside the US you will need to pay taxes and duties on this.

*Please note: return shipping for exchanges on sale items is to be paid by the customer. 

Returns

Late Returns

Your Cami(s) should be sent back to us within 30 days. If a return is past this timeframe, it will only be refunded as a store credit.

Receiving Your Refund 

Your refund will either be credited to the original purchaser's credit card or your Cami NYC account as store credit.All sales tax will be refunded if your order was sent within the US or Canada. If the order came from outside the US, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. 

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INTERNATIONAL ORDERS

 How to Return or Exchange 

Returns and exchanges for customers outside the US will be on the customers expense. It is the customers decision on which shipping company to use and it is the customers responsibility to pay that shipping fee. Cami NYC accepts all returns or exchanges within 30 days of purchase. Send an email to returns@caminyc.com explaining the issue and that a return or exchange is on its way and we will issue you a refund or exchange once we receive your order. 

Late Returns

Your Cami(s) should be sent back to us within 30 days. If a return is past this timeframe, it will only be refunded as a store credit.

Receiving Your Refund 

Your refund will either be credited to the original purchaser's credit card or your Cami NYC account as store credit.All sales tax will be refunded if your order was sent within the US or Canada. If the order came from outside the US, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. 

FINAL SALE RETURNS/EXCHANGES

 How to Return or Exchange 

Final sale items will not be refunded. Exchanges can be made for a size change only, depending if that size is in stock. Shipping and return shipping for final sale order exchanges will be on the customers expense. It is the customers decision on which shipping company to use and it is the customers responsibility to pay that shipping fee. Cami NYC accepts all exchanges within 30 days of purchase. Send an email to returns@caminyc.com explaining the issue and that an exchange is on its way and we will issue you a size exchange once we receive your order. 

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