RETURNS & EXCHANGES

 

Looking to return or exchange an item?
Initiate a return/exchange below.

 


Easy Online Returns

20-Day Return Policy

Free Return Shipping

RETURNS & EXCHANGES FAQ

What is your return policy?

CAMI NYC offers complimentary returns for a refund or exchange within 20 days from the delivery date on all purchases excluding Final Sale items.

Merchandise being returned must be unused and unworn with original tags and packaging.

We reserve the right to refuse the return of any order.

How do I process a return?

Initiate your return via the link above or click here.

Enter the email associated with your order, or click "Start with order number" and enter in your CAMI NYC order number. Select the item(s) you wish to return and the return reason. Once you have completed the online return form, you will receive a complimentary return shipping label.

Customers are provided 7 days to drop off their return. Past 7 days, we can no longer provide a return for a refund.

If you have any questions regarding your return, please email info@caminyc.com. Please allow 1-2 business days to receive a response from our customer service team.

How do I process an exchange?

Initiate your exchange via the link above or click here.

Enter the email associated with your order, or click "Start with order number" and enter in your CAMI NYC order number. Select the item(s) you wish to exchange and the desired replacement size. Please note: you will not be able to select a size if it is out of stock. Once you have completed the online exchange form, you will receive a complimentary return shipping label.

Customers are provided 7 days to drop off their exchange. Once the return has been scanned in transit, your exchange order will be initiated and shipped.

Please note that we currently only accept exchanges for size of the same style/color.

If you have any questions regarding your exchange, please email info@caminyc.com. Please allow 1-2 business days to receive a response from our customer service team.

How do I return a gift?

Return your gift via the link above and then clicking "Returning a Gift?", or click here.

All gift orders will be eligible to return for store credit in the form of a gift card. Once your return is received and processed, you will receive an email with the store credit code. Please keep this code in your records, as it will not be associated to an account.

Our return window and policy is the same for all purchases, including gift orders.

Please note: we do not offer exchanges for gift returns, only returns for online store credit.

I'm an international customer. How do I process my return?

International customers are responsible for return shipping. Our return window and policy is the same for all purchases, including international orders.

Please note: we do not currently offer exchanges for international customers.

HOW TO:

1. Please send an email to info@caminyc.com with your order number, the style(s) you would like to return, and the reason for return.

2. Once your return has been approved, please ship back your order with the courier of your choice and let us know that your return is on its way with your tracking number.

3. Once your return has been received and processed, we will issue you a refund to the original form of payment – less all applicable taxes/duties and shipping fees.

I purchased an item on sale. Can I return it?

All sale styles discounted 40% or greater off of the original price are Final Sale. They are not eligible for a return for a refund, exchange, or store credit. Final Sale messaging can be found on the product page, in the cart page, and during checkout. Emailed receipts will also include Final Sale messaging where applicable.

All sale styles discounted under 40% are eligible for return or exchange within our regular return window and policy.

Sale items are considered any product in the sale section or any item with a discounted sales price.

When can I expect to receive my refund?

Once your return has been delivered to CAMI warehouses, please allow 3-5 business days for it to be processed. Once processed, your refund will be issued and you will receive a refund confirmation email.

Please note: dependent on the bank/credit card provider, refunds may take up to 10 business days to reflect on your statement.

It's been over 20 days since my order has been delivered. Am I still eligible to process a return?

Any order that exceeds 20 days from the delivery date will not be eligible for a return through our returns center.

If you wish to return an order that exceeds 20 days from the delivery date, please email info@caminyc.com