FAQ.

Orders

How long will my order take to ship?

Standard (Ground) Shipping:

All orders are processed within 1-2 business days. During promotional periods and the holiday season, please allow an additional 1-2 days for your order to be processed. Once your order ships, you will receive a shipping confirmation email with tracking details.

Expedited (2nd Day, Overnight) Shipping:

Overnight orders placed before 2pm EST will be processed the same business day. Orders placed after 2pm EST will be processed the following business day. Expedited orders deliver Monday-Friday; we do not offer expedited orders deliveries on Saturday or Sunday.

CAMI NYC warehouses operate on a Monday-Friday business schedule. Saturday and Sunday are excluded from operating business days.

Can I change contents within my order?

Unfortunately, we are not able to update or make any changes to an order once the order has been placed. Please make sure that the styles, sizes, colors, shipping address, billing address, email address, and preferred shipping method are correct before checking out as we will not be able to make changes to your order after it is placed.

Can I cancel my order? 

If you would like to cancel an order, please contact our customer service team at info@caminyc.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

What forms of payment do you accept?

We currently accept all major credit cards, CAMI NYC gift cards, PayPal, Klarna, Google Pay, Shop Pay & Meta Pay.

How do I redeem a promotional discount code?

If not automatically applied to your cart, discount codes can be applied at checkout. Simply enter in the code in the "Gift card or discount code" field and click "Apply".

Please note, only one promotional code can be applied per order. You are not able to combine promotional codes and loyalty points.

*Promotional codes and loyalty points are valid on full price items only.

I'm an international customer. How are customs and duties fees applied? 

Prices displayed on our website do not include international customs and duties fees. All duty charges shall be paid upon delivery of goods by the customer, as these charges are not included in the original total of your order. For additional information regarding international shipping, please visit our Shipping & Delivery page.

When will I receive my first time customer coupon?

Please allow up to 24 hours to receive the welcome discount code and be mindful to check your spam/junk folder - just in case! If you have not received the code after 24 hours, please email info@caminyc.com.

How can I check the status of my order?

After placing an order, you will receive an order confirmation email with your order number. When your order ships out, you will receive a shipment confirmation email with the tracking number.

If you have a customer account with us, you can track the status of all of your orders in your account.

Do you offer price adjustments?

We are happy to offer price adjustments for products discounted within a 3-day time period. Beyond the 3-day window, we are unable to provide price adjustments.

How do I purchase a gift card?

Easy! You can purchase a gift card by clicking on Gift Cards under Shop in our navigation. Please note, that gift cards must be forwarded via email from the purchaser to the desired recipient.

Shipping

Do you ship internationally?

Yes, CAMI NYC ships to select international locations. For a full list of countries we ship to, please visit our Shipping & Delivery page. International shipments will arrive within 6-10 business days after shipping.

International Customs & Duties Fees: Please note that CAMI NYC is not responsible for customs/duty charges incurred upon delivery for international orders. Any international customs and/or duty charges shall be paid by the customer upon delivery of the goods as these charges are not included in the original total of your order.

Can I update my shipping address after submitting my order?

Depending on the state of the order, our customer service team may be able to assist with the updating of an address before the order has shipped. Please reach out to info@caminyc.com if you need assistance with updating the shipping destination.

** Please note that we cannot guarantee an update will occur before the order has shipped. CAMI NYC is not responsible for incorrect addresses. If an address needs to be updated in transit, we recommend reaching out to the courier service to redirect the package.

After placing an order, can I expedite the shipping method? 

We are not able to upgrade or change the shipping method of an order after it has been placed. If you need to cancel your order, please reach out to our customer service team at info@caminyc.com.

When will my package arrive?

Ground (Regular) Shipping:

All orders are processed within 1-2 business days. During promotional periods and the holiday season, please allow an additional 1-2 days for your order to be processed. Once your order ships, you will receive a shipping confirmation email with tracking details.

Expedited (2nd Day, Overnight) Shipping:

Overnight orders placed before 2pm EST will be processed the same business day. Orders placed after 2pm EST will be processed the following business day. Expedited orders deliver Monday-Friday; we do not offer expedited orders deliveries on Saturday or Sunday.

CAMI NYC warehouses operate on a Monday-Friday business schedule. Saturday and Sunday are excluded from operating business days.

My package says it was delivered, but I didn't receive it. What do I do? 

Please reach out to our customer service team via email at info@caminyc.com if you believe your package is lost/stolen. We will file a claim on your behalf. Please note shipping claims can take up to 20 days to process.

CAMI NYC is not responsible for any lost or stolen packages that note delivery confirmation to the correct shipping address.

What is Route Package Protection?

Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order.

We have partnered with Route to provide premium package protection and tracking services for your orders. Adding Route's Package Protection to your order at checkout means your order is protected against loss, damage, or theft while in transit. Should anything happen to your order, you will be able to quickly file a claim through the Route team for an instant refund of reimbursement.

Returns & Exchanges

What is your return policy?

CAMI NYC accepts all full priced merchandise for a refund or exchange within 14 days from the date of delivery. All merchandise must be unused with original tags and in the original packaging. Customers are provided 4 business days to ship back their returns after the return has been initiated. All returns initiated through CAMI NYC are complimentary.

All swimwear must be tried on while wearing undergarments. Returns will not be accepted if the protective hygiene strip is removed/altered, or the item otherwise shows signs of wear. No exceptions.

All items marked as Final Sale, are not able to be returned or exchanged.

For more information, including the international returns process, please visit our Returns & Exchanges page.

CAMI NYC reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, missing tags, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.

Do you accept exchanges? 

Of course! We offer complimentary exchanges in addition to returns for all U.S. orders - no hidden shipping fees. International orders are not eligible for exchanges.

For more information, please visit our Returns & Exchanges page.

How can I request a return? 

Returns made easy! Simply visit our Returns page and enter your order number or email address used for the purchase. You will be able to select the item(s) you wish to return or exchange.

If returning to a Happy Returns Return Bar, simply bring your item(s) to your desired location for an instant refund. No packaging or return label needed.

If returning via mail, print your return label, package the item(s) you wish to return/exchange and drop off at your local FedEx. *Please note for using this service, a fee of $10 will be deducted from your return. Exchanges are free of charge.

Refunds are always issued to the original method of payment.

For additional information on our returns process, please visit our Returns & Exchanges page.

What are my return shipping options?

We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges. Simply start your return online to receive a QR code, locate a Return Bar near you, bring in your items, and receive your refund instantly!

Return or exchange in person with Happy Returns: Once you receive your QR Return Code, please bring the item(s) you wish to return, to a Happy Returns Return Bar location near you. No packaging or return label needed. This way your refund will be initiated immediately. Refunds are always issued to the original method of payment.

Return or exchange via mail: Print your shipping label and drop your return off at a FedEx location. You will receive an email when your return is received and your refund has been processed. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 4 business days since the return label was issued. *Please note for using this service, a fee of $10 will be deducted from your return. Exchanges are free of charge.

 

Can I return items purchased on sale?

All sale styles are Final Sale. They are not eligible for return for a refund, exchange, or store credit. Final Sale messaging can be found on the product page, in the cart page, and during checkout. Emailed receipts will also include Final Sale messaging where applicable.

Sale items are considered any product in the sale section or any item with a discounted sales price.

How long do I have to return an order?

Returns must be initiated within 14 days of the delivery date for a full refund. After a return has been authorized, customers are then provided 4 business days to mail back their returns. Any returns that exceed these dates will be denied.

When can I expect to receive my refund?

If returning to a Happy Returns Return Bar, your refund is initiated instantly. 

If returning via mail, once your return has been delivered to CAMI NYC warehouses, please allow 3-5 business days for it to be processed. Once processed, your refund will be issued and you will receive a refund confirmation email.

Refunds are always issued to the original method of payment.

Please note: dependent on the bank/credit card provider, refunds may take up to 10 business days to reflect on your statement.

How do I return an international order?

International customers are responsible for return shipping and have 14 days from the date of delivery to initiate a return.

Please note: we do not currently offer exchanges for international customers.

Click "Start With an Email" and enter the email address associated with your order. You will receive an email and link to start your return to. Select the item(s) you wish to return and the return reason. Once you have completed the online return form, you will receive a packing slip that you must include in your return and the address in which to ship your return. Please email info@caminyc.com with your tracking number and carrier, so that we may track your return.

Once your return has been received and processed, we will issue you a refund to the original form of payment – less all applicable taxes/duties and shipping fees.

Customers are provided 4 business days to drop off their return.

If you have any questions regarding your return, please email info@caminyc.com. Please allow 1-2 business days to receive a response from our customer service team.

Stock & Product Inquiries

What if an item is out of stock?

If an item you are looking for is showing out of stock, while on the product page, click "Email me when it's back!", select the size you want and and enter your email address. If/when we get the item back in stock in your desired size, you will be notified via email.

You are also more than welcome to contact us via email at info@caminy.com, text us at 844-390-4886 or chat us, with the item you are looking for and desired size. We are happy to help locate the item at one of our trusted retailers.

Where can I find your product?

Well sell our product directly on our website, as well as major retailers, such as Revolve, Shopbop, Saks Fifth Avenue, Neiman Marcus and Anthropolgie. For speciality retailers in your area, please email info@caminyc.com.

How do I remove wrinkles from my silk pieces?

Due to the nature of our delicate silk, your garment may arrive with wrinkles while in transit. These wrinkles are easy to remove with any handheld steamer. Don't have a steamer? Little life hack- you can run a hot shower and the steam will soften the wrinkles!

Who do I contact about wholesale opportunities?

Please reach out to our wholesale team at meghan@caminyc.com for all stockist inquiries.

Do you have a size guide?

We do! You can find our size guide here and it can be located on each product page on our website. Each style can run a bit different, so please pay attention to any sizing notes under the Size & Fit section on the product page.

I have more questions!
Who can I contact?

Our customer service team is happy to assist you
with any questions or concerns!
 

Please reach out to info@caminyc.com for any additional inquiries.