F.A.Q. 

 

 

 

Orders

How long will my order take to ship?

Ground (Regular) Shipping:

All orders are processed within 1-2 business days. Depending on your shipping destination, your package should arrive between 3-7 business days. During promotional periods and the holiday season, please allow an additional 1-2 days for your order to be processed. Once your order ships, you will receive a shipping confirmation email with tracking details.

Expedited (2nd Day, Overnight) Shipping:

Overnight orders placed before 2pm EST will be processed the same business day. Orders placed after 2pm EST will be processed the following business day. Expedited orders deliver Monday-Friday; we do not offer expedited orders deliveries on Saturday or Sunday.

CAMI NYC warehouses operate on a Monday-Friday business schedule. Saturday and Sunday are excluded from operating business days.

Can I change contents within my order?

Unfortunately, we are not able to update or make any changes to an order once the order has been placed. Please make sure that the styles, sizes, colors, shipping address, billing address, email address, and preferred shipping method are correct before checking out as we will not be able to make changes to your order after it is placed.

Can I cancel my order? 

If you would like to cancel an order, please contact our customer service team at info@caminyc.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

What forms of payment do you accept?

We currently accept all major credit cards, PayPal, Klarna, Google Pay, Venmo, Shop Pay & Apple Pay.

How do I redeem a promotional discount code?

If not automatically applied to your cart, discount codes can be applied at checkout. Simply enter in the code in the "Gift card or discount code" field and click "Apply".

I'm an international customer. How are customs and duties fees applied? 

Prices displayed on our website do not include international customs and duties fees. All duty charges shall be paid upon delivery of goods by the customer, as these charges are not included in the original total of your order. For additional information regarding international shipping, please visit our Shipping & Delivery page.

I haven't received my first time customer discount code. What do I do?

Please allow up to 24 hours to receive the welcome discount code and be mindful to check your spam/junk folder - just in case! If you have not received the code after 24 hours, please email info@caminyc.com.

How can I check the status of my order?

After placing an order, you will receive an order confirmation email with your order number. When your orders ships out, you will receive a shipment confirmation email with the tracking number.

If you have a customer account with us, you can track the status of all of your orders in your account.

Do you offer price adjustments?

We are happy to offer price adjustments for products discounted within a 3-day time period. Beyond the 3-day window, we are unable to provide price adjustments.

How do I purchase a gift card?

Easy! You can purchase a gift card by clicking on Gift Cards under Shop in our navigation. Please note, that gift cards must be forwarded via email from the purchaser to the desired recipient.

Shipping

What is the cost of shipping?

Domestic: We offer free ground shipping for all orders $100 or more before taxes throughout the United States! If your order is below $100 before taxes, shipping rates apply.

International: Shipping is offered at costs subject to destination. All orders shipping to Canada and Mexico will be charged a $25 shipping fee; orders shipping to all other countries will be charged a $45 shipping fee. To learn more about international shipping and fees, please visit our Shipping & Delivery page.

International Customs & Duties Fees: Please note that Cami NYC is not responsible for customs/duty charges incurred upon delivery for international orders. Any international customs and/or duty charges shall be paid by the customer upon delivery of the goods as these charges are not included in the original total of your order.

Do you ship internationally?

Yes, CAMI NYC ships to select international locations. For a full list of countries we ship to, please visit our Shipping & Delivery page. International shipments will arrive within 6-10 business days after shipping.

International Customs & Duties Fees: Please note that Cami NYC is not responsible for customs/duty charges incurred upon delivery for international orders. Any international customs and/or duty charges shall be paid by the customer upon delivery of the goods as these charges are not included in the original total of your order.

Can I update my shipping address after submitting my order?

Depending on the state of the order, our customer service team may be able to assist with the updating of an address before the order has shipped. Please reach out to info@caminyc.com if you need assistance with updating the shipping destination.

** Please note that we cannot guarantee an update will occur before the order has shipped. CAMI NYC is not responsible for incorrect addresses. If an address needs to be updated in transit, we recommend reaching out to the courier service to redirect the package.

After placing an order, can I expedite the shipping method? 

We are not able to upgrade or change the shipping method of an order after it has been placed. If you need to cancel your order, please reach out to our customer service team at info@caminyc.com.

When will my package arrive?

Ground (Regular) Shipping:

All orders are processed within 1-2 business days. Depending on your shipping destination, your package should arrive between 3-7 business days. During promotional periods and the holiday season, please allow an additional 1-2 days for your order to be processed. Once your order ships, you will receive a shipping confirmation email with tracking details.

Expedited (2nd Day, Overnight) Shipping:

Overnight orders placed before 2pm EST will be processed the same business day. Orders placed after 2pm EST will be processed the following business day. Expedited orders deliver Monday-Friday; we do not offer expedited orders deliveries on Saturday or Sunday.

CAMI NYC warehouses operate on a Monday-Friday business schedule. Saturday and Sunday are excluded from operating business days.

My package says it was delivered, but I didn't receive it. What do I do? 

Please reach out to our customer service team via email at info@caminyc.com if you believe your package is lost/stolen. We will file a claim on your behalf. Please note shipping claims can take up to 20 days to process.

CAMI NYC is not responsible for any lost or stolen packages that note delivery confirmation to the correct shipping address.

Returns & Exchanges

What is your return policy?

CAMI NYC accepts all full priced merchandise for a refund or exchange within 20 days from the date of delivery. All merchandise must be unused with original tags and in the original packaging. Customers are provided 7 days to ship back their returns after the return has been initiated and the shipping label has been provided. All returns initiated through CAMI NYC are offered as a complimentary return shipping label.

Sale items discounted at 40% and over the original price are final sale. All sale items discounted under 40% are eligible for return within our regular return policy.

For more information, including the international returns process, please visit our Returns & Exchanges page.

Do you accept exchanges? 

Of course! We offer complimentary exchanges in addition to returns for all U.S. orders - no hidden shipping fees. Please note we currently only offer exchanges for the same style/color and all exchanges are based on stock availability. International orders are not eligible for exchanges. Please contact our customer service team at info@caminyc.com if you need to return an international order.

For more information, please visit our Returns & Exchanges page.

How can I request a return? 

Returns made easy! Simply visit our Returns page and enter in your email used for purchase and you will be able to select the item(s) you wish to return or exchange. For additional information on our returns process, please visit our Returns & Exchanges page.

Can I return items purchased on sale?

Sale items discounted at 40% and over the original price are final sale. We do not accept returns for refunds, exchanges, or store credit for final sale items. All sale items discounted under 40% are eligible for return within our regular return policy. For more information, please visit our Returns & Exchanges page.

Where can I download a return label? 

After submitting a return or exchange, you will be able to download return shipping labels from the return confirmation page. In addition, return shipping labels will be sent to your email. If you cannot access your return shipping label, please contact us at info@caminyc.com.

If you are an international customer trying to process a return, please reach out to us at info@caminyc.com.

How long do I have to return an order?

Returns must be requested within 20 days of the delivery date for a full refund. Any return requested after 20 days will be denied.

What is the cost of return shipping?

We offer complimentary returns and exchanges for all U.S. orders - no hidden shipping fees.

International customers are responsible for shipping back returns at their own expense.

When can I expect to receive my refund?

Returns can take up to 5 business days after delivery for our warehouse to process. Once your return is processed, you will receive an email notification to confirm your refund itemization. A credit will post to your statement within 10 business days depending on your financial institution.

How do I return an international order?

CAMI NYC does not offer return shipping options for international orders. International customers are responsible for shipping back returns at their own expense. If you are an international customer looking to return an order, please email our customer service team at info@caminyc.com.

Please note that we do not currently offer exchanges for international customers.

Stock & Product Inquiries

What if an item is out of stock?

Subscribe to our newsletter to keep up to date on when certain styles are back in stock. Additionally you can sign up for Back In Stock emails directly on the product's page for the style and size you are after.

Do you have a retail store?

No, CAMI NYC does not have its own brick-and-mortar retail store. However, we are sold at many brick-and-mortar retailers including Saks Fifth Avenue, Neiman Marcus and Nordstrom.

For a list of local CAMI NYC stockists in your area, please reach out to our wholesale team at wholesale@caminyc.com. 

How do the camisoles fit? 

At CAMI NYC, each style fits slightly different. Please see our size chart on each product page to find your perfect fit! You can also try our size recommender. If you have specific questions about the fit of a style, please email our customer service team at info@caminyc.com.

What is the difference between silk charmeuse and silk crepe de chine? 

All our silks are sourced globally and are of the highest quality. Both are smooth and soft with a delicate hand feel. Our charmeuse, sometimes referred to as ‘liquid silk’, has a shinier finish than our crepe de chine, which has a more matte finish.

How do I remove wrinkles from my silk pieces?

Due to the nature of our delicate silk, your garment may arrive with wrinkles while in transit. These wrinkles are easy to remove with any handheld steamer. Don't have a steamer? You can also run a hot shower and the steam will soften the wrinkles.

Where else can I find your product?

We are currently sold at various online and in-store retailers including Saks Fifth Avenue, Neiman Marcus and Nordstrom.

For a list of local CAMI NYC stockists in your area, please reach out to our wholesale team at wholesale@caminyc.com. 

I'm a retail store. Who do I contact about wholesale opportunities?

Please reach out to our wholesale team at wholesale@caminyc.com for all stockist inquiries.

I have more questions!
Who can I contact?

Our customer service team is happy to assist you
with any questions or concerns!
 

Please reach out to info@caminyc.com for any additional inquiries.